Describe something you saw that troubled you and how do you think it could have been handled?

Mental health clinical | Nursing homework help

Recently I witnessed an incident in which a customer was speaking to an employee in a very rude and dismissive manner. The employee was trying their best to remain professional and assist the customer but they were obviously feeling overwhelmed by the situation. It was troubling to see the customer refuse to show any respect or appreciation for all that the staff member had done.

I believe this could have been handled in a more effective way if the store manager had stepped in sooner instead of just standing by and allowing it escalate further than it should have gone. Additionally, providing additional training for employees on how to properly respond to difficult customers could also help prevent such situations from occurring as often as well as making sure there are enough personnel available during peak hours so that no one is left dealing with tense matters alone when they should not be. Overall, having clear policies regarding acceptable behavior both from customers and staff can go a long way towards creating an environment of mutual respect regardless of who may be involved at any given time.