In this assignment, you will develop a training manual that will be utilized for training new employees (certified medical administrative assistants [CMAAs]) who join the clinic.

I. Introduction A. Purpose and scope of the manual B. Clinic’s mission and values C. CMAA’s role in the clinic

II. Clinic Policies and Procedures A. Overview of clinic policies and procedures B. Appointment scheduling C. Patient registration and check-in D. Insurance verification and billing E. Medical records management F. HIPAA compliance G. Emergency procedures H. Clinic communication protocols

III. Job Responsibilities and Duties A. Overview of CMAA’s job responsibilities and duties B. Patient interaction and communication C. Medical terminology and documentation D. Data entry and record keeping E. Billing and insurance processing F. Appointment scheduling and patient flow G. Clinic inventory and supply management

IV. Software and Technology Training A. Overview of clinic software and technology B. Electronic health record (EHR) system C. Billing and coding software D. Communication and scheduling tools E. Security and data protection

V. Professionalism and Ethics A. Overview of professionalism and ethics in healthcare B. Patient privacy and confidentiality C. Ethical decision-making D. Conflict resolution and customer service

VI. Conclusion A. Review of key points and concepts B. Expectations for new CMAAs C. Future training and development opportunities

VII. Appendices A. Clinic policies and procedures B. Glossary of medical terminology C. Job aids and reference materials D. Training evaluation form.