Problem Scoping. This process establishes clear requirements for creating a viable final solution. It often is initiated by the identification of a need or issue. This part of the problem-solving process focuses on the issue/need by gathering and analyzing information. In other words, you will clearly define what needs to be done prior to creating an effective solution. 

Problem Scoping Exercise:

Issue/Need: Low health literacy in the community leading to poor health outcomes and increased healthcare costs.

1. Identify the Problem: The problem is low health literacy in the community, which is leading to poor health outcomes and increased healthcare costs.
2. Gather Information:

a) What is health literacy? Health literacy is the degree to which individuals can obtain, process, and understand basic health information and services needed to make appropriate health decisions.

b) What are the consequences of low health literacy? Low health literacy can lead to poor health outcomes, including medication errors, increased hospitalization rates, and higher healthcare costs.

c) Who is affected by low health literacy? Low health literacy affects individuals of all ages, races, and socioeconomic backgrounds, but it disproportionately affects those with low income, limited education, and non-English speakers.

d) What are the contributing factors to low health literacy? Contributing factors to low health literacy include limited access to healthcare, language barriers, inadequate health education, and complex healthcare systems.

3. Analyze Information: Based on the information gathered, it is clear that low health literacy is a significant problem that affects many individuals in the community. It is also clear that there are contributing factors to this issue that need to be addressed in order to create a viable solution.
4. Define Requirements: The final solution must address the contributing factors to low health literacy and provide education and resources to improve health literacy in the community. The solution should be accessible and culturally appropriate for individuals of all ages, races, and socioeconomic backgrounds. It should also be sustainable and cost-effective to ensure long-term success.

In conclusion, problem scoping is a critical step in the problem-solving process that establishes clear requirements for creating a viable solution. By gathering and analyzing information about the issue/need, we can define the requirements necessary to address the problem effectively. In this exercise, we identified low health literacy as the problem, gathered information about its consequences and contributing factors, analyzed the information, and defined the requirements for the final solution.