Identify the key facts in the case study. As the administrator managing Dr. O’Connor’s department, how would you go about handling the situation?

The key facts in the case study are that Dr. O’Connor is refusing to comply with a new policy requiring all doctors to use electronic health records (EHRs). He has been vocal about his opposition, claiming that he finds them to be cumbersome and inefficient. As the administrator managing Dr. O’Connor’s department, I would approach this situation by first attempting to understand why he is so resistant. There may be some valid reasons for his hesitation which could help inform my decisions moving forward.

Once I have identified any underlying issues it will then be important to have open communication between myself and Dr. O’Connor in order to come up with an agreeable solution together. It may also prove useful to involve other stakeholders such as IT personnel or EHR vendors who might offer additional insight into how best handle this problem from both an operational and technical perspective.

Ultimately, while there must be adherence to certain policies in order for operations to run smoothly it is also important that everyone feels heard when voicing their concerns so they do not feel overlooked or dismissed when disagreements arise. With careful consideration of all factors at play we can hopefully reach a compromise that is satisfactory for all parties involved while still ensuring overall compliance with organizational guidelines.