Define the problem in the scenario that you have chosen. Analyze the problem in the scenario.  

The problem in the scenario I have chosen is the lack of communication between departments within the company. Specifically, there is a disconnect between marketing and sales teams which has led to a decrease in customer satisfaction due to miscommunications about product features and benefits, as well as delays in responding to inquiries. This lack of communication has also caused confusion with regards to pricing policies resulting in inconsistencies across various sales channels.

In order to analyze this problem further it would be important to understand what factors are causing this disconnect between departments. This could include identifying if there are any cultural issues or differences in outlooks among employees, as well as assessing how current organizational structures and procedures might be hindering collaboration efforts. Additionally, gathering feedback from customers regarding their experiences with the company’s products or services can provide valuable insights into potential areas of improvement that should be addressed.

Overall, this issue needs to be carefully studied in order for the organization to create effective solutions that promote better communication throughout all levels of the business and improve customer service over time.