I interviewed a manager in a healthcare facility where I work as a nurse. The manager’s role as a health care team member is to provide leadership, manage the staff, and ensure that the facility is meeting the needs of patients. She emphasized that being a health care team member involves collaborating with other professionals, working together towards the common goal of improving patient outcomes.
According to the manager, professionalism is the conduct, behavior, and attitude that reflects the values, ethics, and standards of the healthcare profession. Professionalism is essential to ensure quality patient care, and it involves being accountable, responsible, and respectful towards patients, colleagues, and the healthcare organization.
The manager considers herself a steward of healthcare because she is responsible for ensuring that the facility meets the standards of care and safety. She emphasized that healthcare is a service that is focused on meeting the needs of patients, and as a steward, her role is to ensure that the needs of patients are met while maintaining high standards of care.
Professional advocacy and authenticity are essential for leaders when working with colleagues because they help to build trust, promote collaboration, and foster a positive work environment. The manager believes that leaders must exercise their power and influence in a professional and authentic manner, respecting the perspectives and contributions of others, to promote the common goal of providing quality patient care.
Overall, my impression of the manager’s responses is that she is a dedicated leader who is committed to ensuring that the healthcare facility provides quality patient care while promoting a positive work environment for staff. She understands the importance of professionalism and its impact on patient outcomes, and she values the role of leaders in promoting collaboration and teamwork among colleagues. Her commitment to being a steward of healthcare is evident in her leadership style, which emphasizes accountability, responsibility, and respect for patients, colleagues, and the healthcare organization.