Organizational risk management interview – 750
The local health care organization I interviewed for this assignment was a large multi-provider private medical clinic. I spoke with Jane, the Risk Management Coordinator, who provided me with insights into the organization’s risk management program.
Risk management strategies used in the organization’s risk control program: The clinic’s risk control program includes a variety of strategies to mitigate risk, including regular staff training on safety protocols, the use of checklists and guidelines for procedures, regular inspections and maintenance of equipment, and a comprehensive incident reporting system. For example, Jane highlighted the importance of daily equipment checks to ensure everything is in good working order, and the use of checklists to standardize procedures, such as patient handoffs and medication administration.
How the facility’s educational risk management program addresses key professional, legal, and ethical issues: The clinic’s educational risk management program covers key professional, legal, and ethical issues, including negligence prevention, malpractice litigation, and vicarious liability. Jane explained that all staff members are required to complete regular training modules on these topics, and that the training is tailored to specific roles within the organization. For example, physicians receive training on documentation requirements and informed consent, while nurses receive training on medication administration and patient education.
Policies the facility has implemented that address how to manage emergency triage in high‐risk areas of health care service delivery: The clinic has implemented several policies to manage emergency triage in high-risk areas, such as a declared pregnancy policy and a blood-borne disease sector policy. Jane explained that these policies are regularly reviewed and updated to ensure they align with current best practices and regulatory requirements. Additionally, the clinic has a narcotics inventory policy that outlines specific procedures for handling controlled substances.
Challenges the organization faces in managing and controlling high-risk health care: One of the challenges the clinic faces in managing high-risk health care is staying up to date with evolving regulations and best practices. Jane noted that the clinic invests significant resources into staying current, including attending conferences and collaborating with other organizations. Another challenge is managing patient expectations, particularly when it comes to pain management. Jane explained that the clinic emphasizes the importance of informed consent and patient education in managing these expectations.
Strategies the facility utilizes to monitor, evaluate, and maintain compliance within its risk management program: The clinic utilizes a variety of strategies to monitor, evaluate, and maintain compliance within its risk management program, including regular audits and inspections, incident reporting and analysis, and a system of checks and balances to ensure accountability. Jane also noted that the clinic encourages a culture of safety, where all staff members are empowered to speak up if they notice a potential risk or hazard.
Assessment of the organization’s risk management program: Overall, the clinic’s risk management program appears to be comprehensive and well thought out. The use of checklists, guidelines, and regular training modules helps to standardize procedures and reduce the likelihood of errors or omissions. The clinic’s emphasis on incident reporting and analysis, as well as its commitment to staying up to date with evolving regulations and best practices, demonstrates a proactive approach to risk management. However, there is always room for improvement.
Action steps to improve one area of the organization’s risk management program: One area for improvement could be to increase staff awareness and training around mental health and behavioral health issues, particularly in light of the current opioid epidemic. This could include regular training modules on the signs and symptoms of addiction, as well as protocols for identifying and addressing potential substance use disorders. By taking these steps, the clinic could help to reduce the risk of opioid-related adverse events and improve patient outcomes.
In conclusion, my interview with Jane, the Risk