assignment 10: dealing with negative attitudes | HA4300D-Healthcare Management and Supervision | National American University
When considering disciplinary action for an employee, it is important to provide reasonable opportunity for correction of behavior. This means taking into account all possible options that could help the employee with their problem and providing the necessary support or resources needed to address any issues. Additionally, any disciplinary actions taken should be progressive in nature; this means starting with a warning or less severe measures before escalating to more serious consequences such as suspension or termination.
It is also important to consider the needs of both the department and its customers when determining what type of corrective action may be appropriate. For instance, if customer service was impacted by the employee’s behavior then the response should focus on rectifying this issue first rather than solely punishing them without taking into account how their actions affected others. Taking these considerations into account allows for a balanced approach when dealing with disciplinary matters which can help ensure fairness towards employees while also meeting business goals and upholding standards of excellence for customer service.