Ops 571 help | Business & Finance homework help
Defect rate measures how many goods have defects or quality issues when they arrive at their destination. This metric is essential for organizations producing consumer goods, as even minor imperfections can significantly damage customer trust and satisfaction levels over time. Monitoring this metric allows for quick identification and rectification of any problems before they become larger issues – which in turn ensures customers remain satisfied with their purchases and return for repeat business in future.
By regularly tracking these two metrics, organizations can stay up to date on their performance throughout the supply chain process – allowing them to identify areas where improvements need to be made in order to maximize efficiency while minimizing costs over time.