Summarize the key problem outlined in the case study. How would you apply the ten steps to resolving an interest-based conflict to address this problem?

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The key problem outlined in the case study is that there is a lack of trust between the union and management due to past experiences. To address this problem, it would be useful to apply the ten steps to resolving an interest-based conflict. This includes:

1) Defining the issues at hand by identifying all of the interests, values and beliefs held by both parties involved.
2) Identifying stakeholders by considering how each party will be affected by any proposed solutions and who should be involved in decision-making processes for maximum effectiveness.
3) Focusing on interests rather than positions which means engaging in effective communication to uncover underlying needs, worries or fears that may not have been expressed openly yet.
4) Developing criteria for resolution through brainstorming various solutions with mutual benefits as well as those which are more beneficial for one side over another while still maintaining fairness throughout.
5) Exploring options for mutual gain where possible to ensure that both sides can benefit from any negotiated agreement without sacrificing their core interests or values unnecessarily.
6) Prioritizing interests and options with objective criteria to help determine what matters most when making decisions about how best to proceed forward with negotiations/agreements.
7) Negotiating agreement terms and conditions such as deadlines, resources needed or other details related to implementing whatever has been agreed upon in order to ensure success long term.
8 ) Documenting agreement terms and conditions in writing if possible or necessary (in this case likely necessary). 9) Implementing agreement items immediately upon signing by both parties when feasible/necessary (again likely necessary). 10 ) Evaluating performance of each party against agreed upon parameters/conditions over time (monthly or quarterly reviews should be sufficient). As well as determining whether any modifications or additions need adjustment or implementation so things don’t become stagnant down the line leading back into distrust once more. Following these steps would help ensure that both sides come to a mutual understanding and foster trust going forward while helping prevent future disputes from arising out of misunderstandings regarding expectations, goals.