Bristowe has asked for your advice in evaluating the current phone reservation system. Create a simulation model to investigate her concerns. Make recommendations about the reservation agents.

Simulation model:
The simulation model would involve creating a virtual environment that replicates the current phone reservation system. The variables in the model should include factors such as call wait times, number of calls received, average length of call, number of agents available to take calls, percentage of successful bookings made from calls taken, customer satisfaction ratings etc. These variables can be adjusted to simulate different scenarios and see how they impact the rate of successful bookings and customer satisfaction scores.
Recommendations about Reservation Agents:
Based on the results obtained from the simulation model, recommendations regarding reservations agents can be made. For instance, if it is determined that customers are experiencing excessively long wait times before their calls are answered or they have difficulty getting through to an agent then additional agents may need to be hired or better scheduling implemented so staff can handle more volume during peak hours. Additionally, agent performance reviews with regard to successful booking rates and customer service ratings can identify which employees may need additional training or education in order to better serve customers.