Case write up – urgent
The scope of the problem is to determine how to increase customer satisfaction levels in a business. This involves identifying potential areas for improvement, understanding customer needs and expectations, and developing solutions that meet those needs.
Different aspects include analyzing customer feedback data, conducting interviews with customers and employees, brainstorming ideas for improvements, evaluating existing processes to identify pain points or opportunities for changes, designing new strategies designed to improve satisfaction levels, implementing the changes and measuring the results.