Create a powerpoint presentation | Business & Finance homework help
My Personal Customer Relationship Philosophy:
I believe that providing excellent customer service is essential for building and maintaining strong customer relationships. I strive to provide personalized, attentive, and responsive service that exceeds customer expectations. My goal is to foster an open dialogue with customers through proactive communication in order to build trust and loyalty.
My Process for Building Customer Relationships:
1. Greet every customer with a smile and friendly attitude.
2. Listen attentively to each customer’s needs and concerns in order to provide the best possible service.
3. Provide clear communication of product features, benefits, prices, and availability while emphasizing value-added services whenever possible.
4. Follow up promptly with any inquiries or requests from customers by phone or email as necessary.
5. Send thank you notes after each transaction as well as holiday cards on special occasions when appropriate