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The operation mode of the e-commerce service industry is typically a B2C (business to consumer) model. In this model, businesses provide products and services directly to consumers via digital platforms such as websites or mobile apps. This type of business model has become increasingly popular in recent years due to the convenience and cost savings it provides for both businesses and customers. Additionally, companies can use data collected from these transactions to better understand their customer’s needs and develop tailored solutions that meet their specific requirements.