Operations discussion | Business & Finance homework help
The day-to-day flow of activities necessary to deliver our product or service to customers can be broken down into the following steps:
1. Establish customer needs and expectations: First, we must gain an understanding of what the customer needs in terms of our product/service and any applicable expectations that come with it. This could involve active listening, asking open-ended questions and researching other potential solutions they may have considered before arriving at us as their provider.
2. Define a timeline for delivery: Once customer requirements have been established, then we need to determine a timeline for when they should receive their goods or services. Factors such as production capacity, staffing levels and lead times on raw materials all need to be taken into consideration here so that everything comes together without delays or cost overruns.
3. Execute production process: Next is the execution phase where resources such as labor, equipment and materials are allocated based on availability in order to begin producing the desired product or service within the specified timelines.
4. Quality assurance testing: At this stage, quality assurance protocols must be followed in order to ensure that products meet expected standards before being shipped out or provided directly to customers.
5. Shipping & Delivery: Finally, once all inspections have been completed with satisfactory results then it’s time for shipping/delivery operations which involves packing up items securely for safe transportation either via local carrier or international freight if needed.