Defining quality | Nursing homework help
My definition of quality is the degree to which something is superior, meets expected standards, and satisfies customer requirements. One major quality theorist who exemplifies this definition is W. Edwards Deming. His emphasis on continually improving products and processes to create higher value for customers was a cornerstone of his approach to managing quality. He proposed that companies should measure the degree of conformance in their outputs against established criteria using statistical methods, providing empirical evidence that Quality is more than just meeting minimum expectations—it can be used as a vehicle to differentiate one organization’s products from another’s.