- There was no doubt that the Disney sexual harassment controversy had an effect on Quality Management or Supply Chain Management. This could have resulted in a reduction of customer satisfaction as well as potential damage to company reputation with suppliers and other partners. Further, harassment cases may have had an impact on the Human Resources practice.
- Based on Isner’s specific priorities and leadership style, Iger and Isner may have had an influence on Disney’s operations management functions. Iger and Isner may have put more importance on customer satisfaction and led to better quality management and process design. However, their leaders might be more focused on financial performance and have a higher focus on inventory management or supply chain optimization.
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