The case “Can the TSA secure top flight performance?” examines the transportation security administration’s (TSA), challenges in maintaining the safety of our country’s transport systems and providing efficient, effective services to the public. This case highlights the TSA’s use of behavioral detection officers and advanced imaging technology to solve these problems. It also outlines the risk-based security strategy that the TSA has implemented.
TSA employs HR strategies that increase efficiency and effectiveness. The case indicates that TSA places emphasis on training and hiring employees who have the knowledge and skills necessary to screen baggage and passengers. TSA uses a performance-based reward system that allows employees to get bonuses according to their performance. This could help improve the effectiveness and efficiency of TSA employees. TSA should also think about implementing an inclusive recruitment process and providing training and development opportunities to employees. TSA workers can have more control over their decision making and problem solving. Self Managed Teams can help increase productivity and customer satisfaction.
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