Identify and explain the potential employee needs that can lead to improved organizational effectiveness.

Introduction

• Introduce the problem of low sales and customer satisfaction, high employee turnover in three stores in the southeastern division of a major supermarket chain.
• Explain that training and development can help alleviate these problems.
• Outline the main points of the presentation.

Assessing Organizational Competitiveness

• Explain that to develop an effective organizational development strategy, it is important to assess the organization’s competitiveness over the next ten years.
• Highlight how the supermarket chain compares to its competitors in terms of sales, customer satisfaction, and employee retention.
• Discuss potential external factors that may impact the organization’s competitiveness.

Identifying Potential Gaps in Organizational Effectiveness

• Discuss how low sales, customer satisfaction, and high employee turnover are indicative of gaps in organizational effectiveness.
• Explain how staffing may be a major factor contributing to these gaps.

Identifying Employee Needs

• Explain that identifying employee needs is an essential step in developing an organizational development strategy that can lead to improved organizational effectiveness.
• Highlight the main issues that employees in the three stores might be facing.
• Explain how employee needs can be identified through surveys, focus groups, and interviews.

Organizational Development Strategy

• Propose a comprehensive organizational development strategy that addresses the needs of the employees as well as the needs of the organization.
• Explain how the strategy will help improve organizational effectiveness.

Formal Education

• Explain how formal education programs can help employees acquire new skills and knowledge that can help improve their performance and contribute to the organization’s competitiveness.
• Provide an example of a formal education program that can be implemented in the stores and explain how it will lead to improved organizational effectiveness.

On-the-job Training

• Explain how on-the-job training can help employees acquire new skills and knowledge that are specific to their job roles.
• Provide an example of an on-the-job training program that can be implemented in the stores and explain how it will lead to improved organizational effectiveness.

Special Assignments

• Explain how special assignments can provide employees with opportunities to take on new challenges and develop new skills.
• Provide an example of a special assignment program that can be implemented in the stores and explain how it will lead to improved organizational effectiveness.

Mentorship Model

• Explain how a mentorship model can help employees learn from more experienced colleagues and gain new insights into their roles and the organization.
• Provide an example of a mentorship program that can be implemented in the stores and explain how it will lead to improved organizational effectiveness.

Coaching

• Explain how coaching can help employees improve their performance and develop new skills.
• Provide an example of a coaching program that can be implemented in the stores and explain how it will lead to improved organizational effectiveness.

Career Planning and Development

• Explain how career planning and development programs can help employees advance their careers within the organization.
• Provide an example of a career planning and development program that can be implemented in the stores and explain how it will lead to improved organizational effectiveness.

Organizational Practices to Help Employees Develop Careers

• Explain how organizational practices such as job rotation, job shadowing, and cross-functional teams can help employees develop their careers within the organization.
• Provide an example of an organizational practice that can be implemented in the stores and explain how it will lead to improved organizational effectiveness.