Survey research and chart review are two methods that allow you to collect data and measure the quality of a healthcare organization’s performance.
To gather data about patients and staff’s experiences, opinions, and perceptions using a standard questionnaire, survey research is done. It can also be used to assess quality and performance, such as staff engagement and compliance with clinical guidelines. A hospital might conduct a survey about patient satisfaction to determine the quality of its care. A nursing home would administer a survey on staff engagement to gauge the commitment of the staff and their job satisfaction.
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