Describe the customers or other external contacts. What are the logistical issues in delivering the product or service?

The sources provided cover a wide range of topics that are useful for understanding research methodology and design, including information on different types of research, data collection methods, and ethics in research. The readings from Cooperrider, Greener, Goodyear, Ng, Phillips, Rothenberg, Swanson, and Walker cover the basics of research design and methodology, including the different types of research, such as qualitative and quantitative research, and the importance of developing a research plan and strategy.

The readings from Bloomberg and Volpe, and USC Libraries, provide guidance on how to present research methodology and approach in a dissertation or research paper. The source by ZeePedia.com provides information on classification of research, the sources by Gibbs provides the nature of social research, how to include documents and diaries into the research and other qualitative research techniques.

Overall, the provided resources give a good introduction to research methods and design, and they can be used as a starting point for conducting and understanding research.