Here are some steps that an employee might use to set goals in order to improve work motivation, task performance and stress reduction, as well as increase the accuracy and reliability of their performance evaluation.
- Setting specific goals: Employees might meet with their supervisor or manager to determine the goals they wish to attain in the next weeks and months. This could be related to what they do at work, or it might relate to something more general.
- Setting SMART goals. To ensure the goals are reachable, employees might apply the SMART criteria. This allows them to create specific, manageable, feasible, pertinent, time-bound, and measurable goals. Instead of setting general goals like improving customer satisfaction, the employee could set specific goals like increasing customer satisfaction by 10% in the next 3 months. This would include responding within an hour to all customer queries and solving any problems within 24 hours.
- The process of creating a plan. You might need to divide the goal into small, manageable tasks. Then create a plan for how you will accomplish them.