One way to think about the case management process is to examine the key elements for success: responsibility, continuity, and accountability. In the context of case management, what do responsibility, continuity, and accountability mean to you? How might you ensure that these ideas are incorporated into your own professional activities?

• The obligation to manage a case is called responsibility. This includes tasks like gathering information and responding to the client’s needs.
• The case management process must be consistent and coherent in order to maintain continuity. This means that all parties involved in the case communicate clearly and coordinate their efforts.
• Accountability is the ability to answer for actions taken in case management. It involves being open and transparent with clients and documenting the progress and results, as well as taking full responsibility for any errors or difficulties that might arise.

These ideas will be incorporated in my professional work. I’d make sure that the client understands and is clear about their goals. Keep open and regular communication with everyone involved. Also, keep accurate records of every action taken and any progress.

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