It is important that the company fosters creativity and innovation. By reducing bureaucracy, promoting autonomy for employees and independence in decision-making, this can be achieved. The firm’s unique culture at Zappos will be a benefit long-term. It will enhance its employer brand and increase productivity. Most Zappos employees are passionate about their company and dedicated to customer satisfaction. Zappos employees claim that their customer service is better because they care about customers. Zappos ensured its employees understood and adopted the company’s culture and fundamental principles. The company’s culture is reflected in the way employees think, act, and live. This allows them to provide exceptional service for customers and ensures that they continue to satisfy their clients.
Due to the success of Zappos, future businesses will be able to adopt its business model. Most businesses struggle to innovate because of their corporate culture. If you are looking for high employee morale, high quality innovation, creativity and loyalty as well as high productivity, Zappos is the place to go. Zappos promotes engagement through its open design office. Bright and decorated with Zappos’ basic beliefs, the offices encourage creativity. The formalities and bureaucracy that limit innovation in the workplace were eliminated, which allows workers to make new connections (SNHU, 2020). As such, businesses should look to Zappos for inspiration.
Amazon, Walmart and J Crew are just a few of the companies that could benefit from Zappos’ model. The Zappos Model should be adopted by most businesses in the technology and e-commerce industries. Workers can work remotely, and it is important to continue innovation in order to solve environmental problems (Warrick 2017). Companies can foster creativity and innovation through removing unattractive offices and cramped boardrooms. Instead, create an environment that encourages collaboration, ideas generation, and information exchange without the need for additional structure.
A organizational structure is a way of organizing the job execution, and how employees interact with each other. Stifling rigidity and a focus on bottom-line results in workers being less creative and innovative. Zappos has a flexible organizational structure that has fostered a culture of creativity and innovation, teamwork, camaraderie, and dedication (Kumar & Mukherjee, 2018). Culture of the workplace has a direct impact on how employees interact and perform their jobs. A workplace culture that encourages collaboration, creativity and devotion to basic principles is a recipe for high productivity.