Response 1
Define and Measure allows me to quickly assess the situation and help develop solutions. Wartati et al. Wartati et al. (2021) believe that the first step in solving a problem involves identifying the source and validating it to find the root cause. Rony Cesar begins the essay by explaining his procedures. Cesar should first determine the organization problem, which is usually done by observation. This section of the documentation will assist in validating and solving the problem. First, recognize the dissatisfaction of the client. Next, you need to determine the cause of your client’s dissatisfaction and verify it. My friend placed authentication at an entirely different level of conflict resolution. I believe it should be the final step.
Response 2
My contribution may be helpful in the second article of Kev Ibarra, especially regarding the sequence of assessment. Ibarra for instance examines the root cause before getting into the details. A range of skills related to conflict resolution have been ingrained by the Define and Measure method. It is an ongoing process, not just for one situation. Koul et. al. Koul et al. (2021) state that conflicts and problems are an inherent part of business operation. Ibarra has a flawed approach to conflict resolution. Instead of investigating the causes of the disagreement, he observes and then identifies them. With my DMAIC skills, I can handle client complaints and help the staff to resolve conflicts. It is possible for a good deal to be reached. The first step to resolving a problem is acknowledging it.
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