The control phase is focused on the organisation structure of the company and how it manages activities. Rebecca believes that companies use established methods to solve the problem. It is important that these measurements can be confirmed. The control phase will be more transparent and objective if the goal is validated at the moment of defining. Setting SMART objectives provide measurable parameters for evaluating performance and addressing discrepancies (Kinicki & Fugate, 2020).
Also, quality feedback is an important part of the control process. To encourage input from the public, institutions must create a system that prevents bureaucracy and information fragmentation. Rebecca views that each input must be considered during control. Management by objectives and 360-degree feedback may be used to ensure the input quality. 360-degree feedback allows team members to get input from both their peers and junior or senior supervisors (Steenkamp 2017). Members can be recognized for their contributions and progress by using a multi-directional and multi-level evaluation system. The 360-degree feedback system reduces biases because members get different perspectives from various stakeholders. They are able to identify and correct performance differences and understand their strengths. Open communication helps to reduce unexpected outcomes by objectively identifying performance deviations prior to problems becoming difficult to manage. Early detection of performance deviations opens up for open communication and creativity that allows the development of strategies to achieve ideal goals.
Because SWOT analysis allows the institution to recognize and respond to external and internal variables that hinder business involvement, it is a suitable control technique. The Ishikawa diagram helps identify the root causes of business problems and their impact on operations. The 5W-1H model and the five Whys allow a company to analyze how an issue may lead to major operational variations (Morden 2016). Rebecca needs to learn conflict management.
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