DMAIC has demonstrated the importance of open communication, teamwork and leadership when it comes to workplace conflict resolution. DMAIC method encourages people to utilize a problem tree, five whys, 5W-1H, and Ishikawa diagram to determine the underlying causes of problems and how they affect the result (Reilly & Williams, 2016). I learned how to use the Ishikawa diagram, five whys and Ishikawa chart to identify the root causes and solutions. It is important to understand the steps involved in team building, including how they are formed and disbanded.
Understanding that conflicts are a part of any company is not a bad thing, I have learned how to promote sustainable business practices by adopting an ideal approach. Open communication is key to minimizing conflict and solving it. Open communication fosters collaboration between all stakeholders. This reduces the likelihood of information fragmentation. Modern (2016) For organizations to resolve disputes, it is important that they embrace transformational, participative, and servant leadership. To foster greater ownership, I learned the importance of conducting stakeholder analysis.
My exceptional interpersonal skills are what make me a strong advocate for dispute resolution. With ease, I’m able persuade others and get them to believe a particular idea. My emotional and cultural intelligence is also a strength. Today’s workplace has many people of all backgrounds and nationalities (SurePeople 2015). This allows me to use my cultural skills to solve conflicts. My weakness is my inability to interact with people who hold strong opinions and viewpoints. Some people are more rigid than others and less open to changing their minds. Therefore, it is difficult to interact and negotiate with individuals who refuse to hear opposing views.
DMAIC is a tool that I use to deal with organizational conflict. SIPOC will help me determine the impact of various issues on an organisation’s operations. I will use five reasons, or the Ishikawa diagram to find the cause and effect of an issue. Additionally, I will create an open communication platform to allow transparency and continued involvement of other stakeholders. Tuckman’s method will be used to create objective, effective teams and eliminate intra- and inter-team conflicts. I will use Pareto analysis and 360-degree feedback during control to ensure objectivity (Steenkamp 2017).