Organizations use different leadership styles to increase their business’ value. There are three types of leadership: transactional, transformational and servant. This leadership style, while not primarily focused upon profit and growth is unique in that it doesn’t prioritize followers or employees. Notably, this leadership style has existed for a long time, but Robert Greenleaf reinvigorated it in 1970 (Gandolfi & Seth 264). The leader must always serve his/her servants. This means that a leader should always be a servant. Being a caring leader means being able to help others, and assisting them with their development. The emotional, spiritual, and ethical needs must be considered by serving leaders (Davies). It empowers juniors and allows them to improve their own performance and efficiency. To serve others, it is all about developing a relationship with them in order to help them succeed. This article will educate leaders about servant leadership. It can lead to increased customer satisfaction and decreased employee deviant behavior, better innovations, greater customer satisfaction and information sharing among employees.
Serving others is a way to increase employee satisfaction, and improve performance in the business. This type of leadership emphasizes the importance and commitment to helping others. All of it starts at the top. Under his guidance, the leader serves and supports employees (Eva,119). This kind of treatment motivates the juniors, who in turn want to help others every day. Customer service employees can get guidance from their managers on how to show empathy and compassion. The company’s employees will be able to provide high-quality services for clients. Customer satisfaction is a key factor in generating repeat business, and eventually leading to high profit margins. Satisfied customers will share information about the services they received with family, friends, and colleagues. This will increase customer attraction. A service leader is someone who models the behavior of their bosses to customers and coworkers. This leads to high satisfaction, which is crucial for an organization’s success in the future.
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