The second case study involves Pagoda.com which is an internet service provider that caters to individual consumers and small businesses who require a high level of service and are willing to pay a premium for this service. This case study is located on page 217 of your textbook at the end of the seventh chapter. You are to read the case study thoroughly and then answer the four questions located at the end of the case study.
Ensure you fully answer all four questions to include a complete cost analysis for outsourcing the online help desk as directed in the first question.
chegg E-text book provided after handshake.