Complete the negative message letter:
- Read the case, Exercise 11.20. Write a modified block letter. Refer to Figure 9.3 and 9.4 in Module 9 for more information. You will have three paragraphs:
- Paragraph 1: explain the problem or situation. Make this paragrph 5-7 lines in length.
- Paragraph 2: give the bad news and present alternatives. Make this paragraph 5-7 lines in length.
- Paragraph 3: give a sincere goodwill ending. This paragraphy only needs to be 2-3 lines in length.