A Quality Issues Information Technology Management
Identify five companies listed on NYSE or NASDAQ that carry a value of $5.00 or more per-share value. Review each company’s Web site, promotional site, or even an open source piece of software and make note of any defect or QA issue that you find.
Note: that if you download a product it may cause system conflicts and neither I nor the school is responsible for any application conflicts. Use the Robert Morris University computer labs if you choose to download open source application.
Document and log the following:
At least three of the five companies you identified with issues ought to communicate back to you. If not find identify few other companies until you have a total of three responses back.
Document the approach each organization’s help desk took to fix the problem. Create a report log of your findings as if you were to present it to the organization’s CIO, Project Manager or Director of Quality Assurance.
Note – Be sure to be persistent!
This helps to assure communication back. Make sure you keep all communications and document the process. Was the defect address, fixed? If not did you receive an estimated time for it to be fixed? If so check up with them.
Include in your report:
All five companies must have defects to report. Your completed report requires a minimum of three corporate contact interactions from your reporting (if you can manage to do more, then great!). Please list all five companies you tried to contact, even if you didn’t received a response from some of them.
You may want to use a WebCrawler, a Smart Phone / Tablet emulator or other QA testing tool to assist with your research. Please let me know if you need any assistance with these tools – many of which are free on the Web. Remember to review the Free Web Testing Tools – Fall 2014.ppt
Please feel free to email me with any questions or concerns that you may have about this project. We will work together to make sure you understand what you need to do.
You will be graded on how much detail and overall effort you put it in for each of the three due weeks. Remember – there’s no such thing as too much detail when it comes to Quality Assurance!
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